Terms & Conditions.

Acceptance & scope of these terms.

Welcome to Tacoma Shuttle. Your access to and use of this website ("Site") is subject to the following Terms and Conditions. By using this Site, you acknowledge that you have read, understood, and agreed to be bound by these terms. If you do not agree with any part of these Terms and Conditions, you must immediately discontinue use of the Site.

Permissible use

You agree to use the Tacoma Shuttle website solely for lawful purposes and in accordance with these Terms and Conditions. Any unauthorized or unlawful use of the Site, including but not limited to the violation of intellectual property rights, fraudulent activity, or any activity that disrupts the proper functioning of the Site, is strictly prohibited.

Agreement scope

This Agreement sets forth the complete terms and conditions governing:

• The booking of taxis, airport shuttles, and executive shuttle services through Tacoma Shuttle's online platform.
• Any other transactions or interactions conducted through the Site.

By using the Tacoma Shuttle website, you acknowledge and agree to comply with these terms and conditions, which encompass the entire agreement between Tacoma Shuttle and you. This Agreement supersedes any prior agreements, representations, warranties, or understandings related to the Site, its content, and the services offered.

Modifications & updates

Tacoma Shuttle reserves the right to amend or update these Terms and Conditions at any time without prior notice. Such modifications will take immediate effect upon being posted on the Site. It is your responsibility to periodically review the Terms and Conditionsto ensure continued compliance. Your continued use of the Site after any amendments constitutes your acceptance of the revised terms.

Accuracy of information

While Tacoma Shuttle strives to ensure that all information on the Site is accurate and up to date, we do not guarantee the completeness, reliability, or accuracy of any content. We reserve the right to correct errors, update information, or make changes to services without prior notice.

Limitation of liability

Tacoma Shuttle shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the Site, including but not limited to service interruptions, data loss, or unauthorized access to personal information.

User eligibility & account registration.

Tacoma Shuttle provides an online platform that allows travelers to book taxis, airport shuttles, and executive black car services conveniently. By using this platform, you acknowledge that all bookings made through the website are subject to these Terms and Conditions.

Ineligibility for use

You may not access or use Tacoma Shuttle's website, services, or tools if:

• You are unable to form legally binding contracts under applicable law.
• You are under the age of 18.
• Your access to our site or services has been temporarily or indefinitely suspended.

Prohibited activities

To maintain the integrity and security of our services, users are strictly prohibited from engaging in the following activities:

• Unauthorized access:Attempting to gain unauthorized access to other users' accounts or the site' s administrative areas is strictly forbidden.
• Malicious activity:You must not upload, share, or transmit any viruses, worms, malicious software, or any code that may damage, disable, or impair the proper functioning of the Site.
• Fraudulent transactions:Engaging in fraudulent, deceptive, or misleading activities, including false bookings or misuse of payment information, is prohibited.

Account registration & security

To book transportation services through Tacoma Shuttle, you must create an account by providing accurate and up-to-date personal information, including your full name, a valid email address, and any additional details required to complete the registration process. By registering, you confirm that you are at least 18 years of ageand legally eligible to enter into binding agreements.

You are solely responsible for:

• Safeguarding your account credentials, including your password, and ensuring that unauthorized persons do not gain access.
• All activities conducted under your account, whether performed by you or by others with or without your knowledge. Tacoma Shuttle will not be held liable for any unauthorized use of your account.

If you suspect any unauthorized access or security breaches, you must notify Tacoma Shuttle immediatelyto prevent further misuse of your account.

Free access & account management

Tacoma Shuttle provides a seamless and convenient platform for travelers to book ground transportation. Access to and use of the Tacoma Shuttle website is completely free of chargeand will remain so. There are no membership fees or hidden costs associated with signing up or maintaining an account.

You may deactivate your Tacoma Shuttle account at any time without any financial obligation or penalty. If you choose to deactivate your account, you will no longer have access to your booking history, saved preferences, or any other personalized services linked to your profile. Should you wish to reactivate your account in the future, you may do so by following the registration process again or contacting Tacoma Shuttle's customer support for assistance.

Bookings.

Booking taxis, airport shuttles, and/or executive cars with our website requires you to be a registered user. When you book with Tacoma Shuttle you will be able to select your preferred choice of vehicle and preferred amount of gratuity (tip) based on your personal preference.

Estimated fares

The estimated travel fare provided is built on the most resourceful travel route and on decent traffic conditions. Your definite fare may differdue to traffic conditions, the route taken, wait time, parking, or return trip.

Confirmation & dispatch

Once your booking is completed and confirmed, the vehicle you chose will automatically be notified and dispatched for your pickup. The notification of your booking confirmation will be sent to you via SMS. You will also receive an email confirming your booking together with your detailed journey information.

You can view your past travel history in your Tacoma Shuttle account, which you can use for business travel expense reports, and you can also delete all travel history.

Airport reservations

Bookings tothe airport are valid only for the time and date specified. Reservations fromthe airport are valid only for the date specified. Tacoma Shuttle is not responsible for customer error resulting in unused reservations or missed flights. When changing the pickup or drop-off location of a reservation, rates are subject to change and additional charges may apply.

Service types

Tacoma Shuttle to the airport:This service is a private, direct transportation service utilizing luxury Sedans, SUVs, and Vans for non-stop transportation to the airport.

"Will Call" from the airport:Airport "Will Call" reservations vary by airport authority and are a curbside pickup, where allowable. After collecting his/her luggage, the customer must call the number included in the confirmation for further instructions on where to meet the driver ("Operator"). Dispatch may ask for an identifying clothing color so the Operator can differentiate the customer from others waiting on the boarding curb.

"Meet and Greet" from the airport:Airport "Meet and Greet" reservations will require an additional fee. The Tacoma Shuttle operator will meet the customer in baggage claim with a personalized sign/placard. The Operator will assist the customer with luggage and proceed to the parking area to board the vehicle.

Short notice reservations.

A short notice reservation is defined as any booking made less than two (2) hours before the requested pick-up time. While Tacoma Shuttle strives to accommodate all reservation requests, we cannot guarantee service availability or on-time arrival for short notice bookings.

Service availability

The ability to fulfill a short notice reservation is subject to multiple factors, including but not limited to:

• Pickup and drop-off locations:Availability may vary based on distance, traffic conditions, and operational constraints.
• Current vehicle availability:Our fleet operates on a scheduled basis, and last-minute bookings are subject to vehicle and driver availability at the time of request.
• Traffic and external conditions:Factors such as road congestion, weather conditions, and other unforeseen circumstances may impact service timeliness.

Reservation abandonment & cancellation.

We understand that travel plans may change. The following policies cover what happens if a customer cannot be located at pickup, and the cancellation timing required for refunds.

Reservation abandonment

Reservation abandonment occurs when the Operator arrives at the designated pick-up location but is unable to locate the customer and cannot establish contact using the "Day of Travel" phone number provided at the time of booking. In such cases, the Operator will wait for a reasonable period (typically 10–15 minutes) before classifying the reservation as abandoned.

If the customer remains unreachable or fails to appear within the waiting period:

• The reservation will be marked as abandoned.
• No refunds or credits will be issued.
• The full fare will be charged.

To avoid reservation abandonment, please ensure you are at the designated pick-up location at the scheduled time, your "Day of Travel" contact number is accurate and accessible, and you notify us in advance if there are any delays or changes to your plans.

24-hour cancellation policy

• Cancellations made at least 24 hours before the scheduled pick-up timewill receive a full refund or credit for future use.
• Cancellations made less than 24 hours before the scheduled pick-up timeare non-refundable, and the full fare will be charged.

This policy ensures that our drivers and fleet are scheduled efficiently and that all passengers receive reliable service. For any changes or cancellations, please contact our customer support team as soon as possible.

Additional fees & charges.

At Tacoma Shuttle, we strive to provide transparent and competitive pricing. However, certain additional fees may apply depending on the nature of your trip.

Tolls, taxes, and additional fees

Unless otherwise specified, tolls, taxes, and other applicable fees may not be included in the calculated cost of the ride. If these charges are not pre-paid at the time of booking, the customer will be responsible for covering any additional costs incurred during the trip. These may include:

• Road tolls:Fees required for using toll roads, bridges, or tunnels.
• Airport surcharges:Additional fees for pickups and drop-offs at airports.
• State and local taxes:Any applicable taxes imposed by local jurisdictions.

Exclusive non-stop airport transfers

Our Exclusive, Non-Stop Airport Transfer Service includes private transportation in a Sedan, SUV, Van, or Sprinter, ensuring direct and uninterrupted travel to or from the airport. A starting-from fareis quoted at the time of booking and is confirmed unless modifications are made to the reservation. Any additional stop requests or route changes may result in added fees.

Extra stop fee

Customers may request additional stops during an airport transfer or point-to-point reservation for an added charge. The cost of extra stops varies based on the location of the additional stop, the vehicle operator's discretion, and additional mileage. Extra stop fees do not apply to charter reservations.

Wait fees

Wait fees are applied when a driver arrives at the scheduled pick-up location but must wait beyond the grace period due to customer delays. Short delays (a few minutes) may not incur a charge. Excessive wait times will be billed based on the duration of the delay and the impact on scheduling. To avoid waiting fees, please ensure that you are ready for pick-up at the scheduled time.

Ferry, parking, and other fees

If a reservation includes travel that requires a ferry crossing, additional ferry fees will be applied to cover ticket cost and driver/vehicle fees. If a driver must parkwhile waiting for a customer (such as at an airport, hotel, or special event), the customer will be responsible for any parking fees incurred. These fees will be added to the final fare unless prepaid as part of a specialized service package.

Late-night surcharge

A flat late-night surcharge of $15 per hour applies for pickups after 11 PM. This charge is predictable, flat, and disclosed at booking — not algorithmic surge pricing.

Payment policy & authorization.

To secure a reservation with Tacoma Shuttle, full payment is required at the time of booking. This ensures that your requested transportation service is confirmed and scheduled accordingly.

Payment at booking

Payments can be made using major credit cards, debit cards, or other approved payment methodsthrough our secure online booking system. Any charges processed at the time of booking are refundable only under the terms outlined in our Cancellation Policy.

Card authorization for additional charges

By providing your payment details at the time of booking, you authorize Tacoma Shuttle to securely store your card information for any applicable additional charges that may arise during your ride, including but not limited to:

• Tolls, taxes, and surcharges (if not included in the original fare).
• Extra stop fees for any additional stops requested during the trip.
• Wait fees if the driver is required to wait beyond the designated grace period.
• Ferry fees if the route requires ferry transportation.
• Parking fees incurred due to necessary parking arrangements.
• Cleaning fees in cases of excessive spills, stains, or damages caused by passengers.

Any additional fees incurred will be charged to the payment method on file. A receipt detailing the additional charges will be emailed to the customer after the trip is completed.

Payment security & privacy

Tacoma Shuttle prioritizes the security and privacy of your payment information. All transactions are processed through a secure, encrypted payment gateway to ensure the protection of sensitive data. We do not share or sell customer payment details to third parties.

Identification for high-value transactions.

To ensure the security of our customers and prevent fraudulent transactions, Tacoma Shuttle has implemented an identification verification policy for reservations exceeding $200.

Identification requirement

Our operators and staff reserve the right to request a valid government-issued photo ID from customers whose fare total exceeds $200. The identification provided must match the name and payment details on fileat the time of booking.

Acceptable forms of ID

• Driver's License
• Passport
• State or National ID Card
• Military ID

Failure to provide identification

If a customer is unable or unwilling to provide valid identification matching the reservation details, Tacoma Shuttle reserves the right to decline service. In such cases the reservation may be canceled without a refundif identification cannot be verified. Tacoma Shuttle will not be held liable for any inconvenience caused due to the inability to verify the customer's identity.

Vouchers.

Company vouchers

Company-issued vouchers serve as a form of payment and the original, hard-copy voucher must be presented to the vehicle operator in the vehicle, at the time of payment. Additional payment may be required to cover the cost of your ride. If the value on the voucher exceeds the reservation fee, the difference will not be returned.

Vouchers provided by Tacoma Shuttle are only valid for one year from date of issueor marked expiration date, whichever comes first. Expired vouchers will not be reissued and cannot be redeemed as a form of payment. Vouchers cannot be replaced or refunded if lost or stolen.

Company-issued vouchers serve only as a form of payment and do not constitute a reservation. Customers must still schedule a reservation in advance to ensure pick-up.

Third party vouchers

Tacoma Shuttle permits a variety of partners to re-sell its services, including travel agents, travel aggregators, and transportation aggregators. For third party providers, terms and conditions for services and vouchers will be established by the provider but shall not supersede the Terms established herein by Tacoma Shuttle.

It is the customer's responsibility to ensure that the terms of any services purchased match the service for which they intend to use it, prior to any posted expiration dates. Expired vouchers cannot be redeemed as a form of payment. Refunds, changes to reservations, and billing issues on reservations made through third party travel partners and agents must be directed to the third-party provider or agent firm for assistance.

Direct bill accounts.

Tacoma Shuttle offers Direct Bill Accounts for eligible customers, providing a convenient and flexible payment solution for frequent travelers and corporate clients. These accounts allow authorized users to book transportation services seamlessly across multiple platforms while receiving consolidated billing after the completion of each reservation.

Booking options

Customers with approved Direct Bill Accounts can book transportation services through the following methods:

• Online:Reservations can be made via our website using the dedicated corporate login.
• By phone:Our customer service team is available to assist with direct bill reservations.
• Curbside:Direct Bill Account holders can request a ride at designated pick-up locations.
• In-vehicle:Account holders may request additional services or modify reservations while in transit.

Billing & payment process

Direct Bill Accounts are invoiced after the completion of each ride. A detailed billing statement will be provided, outlining all completed trips, associated charges, and any applicable fees. Payments must be made in accordance with the agreed-upon terms, typically within a specified billing cycle (e.g., Net 15 or Net 30 days). Late payments may be subject to penalties, including late fees or temporary suspension of the account.

Credit approval & eligibility

Direct Bill Accounts are typically managed as part of Corporate Accounts designed for businesses, organizations, and frequent travelers. To establish a Direct Bill Account, customers must submit a credit application for approval. Tacoma Shuttle reserves the right to conduct a credit evaluation before approving an account and may request additional financial documentation if necessary.

Accounts must be kept in good standing, with timely payments and compliance with all terms of service. Tacoma Shuttle reserves the right to modify, suspend, or terminate Direct Bill privileges due to non-payment, misuse, or violation of account terms.

Discount code terms.

Tacoma Shuttle offers discount codes as a promotional benefit to customers booking through our official website and mobile application. The following terms apply to all discount codes.

Valid use

• Discount codes can only be applied when making a reservation through tacomashuttle.comor the official Tacoma Shuttle mobile application.
• Discount codes must be entered at the time of booking to be valid.
• Discounts are not applicableto bookings made through third-party platforms or service providers.
• Phone reservations are not eligible for discount code redemption.

Restrictions, limitations & expiration

• Discount codes cannot be combinedwith other promotions, special offers, or discounts.
• Codes are non-transferable, have no cash value, and cannot be exchanged for refunds, credits, or other benefits.
• Each discount code may have specific terms, such as a minimum fare requirement, usage limits, or geographic restrictions.
• Discount codes must be used before the expiration date stated in the promotion. Expired codes will not be honored.

Tacoma Shuttle reserves the right to modify, suspend, or terminate any discount code promotion without prior notice.

Reservation confirmations & receipts.

Email confirmations

Customers who book through the Tacoma Shuttle website or via phone have the option to receive an email confirmation upon successful reservation. The confirmation email will include complete reservation details, including pickup and drop-off locations, date and time of service, service type (e.g., standard shuttle, executive car service), and payment details including fare breakdown and payment status.

Customers are encouraged to review their confirmation email carefullyand contact customer support if any discrepancies are found.

Airport & in-vehicle receipts

For reservations made at the airport or directly with a driver, it is the customer's responsibility to request a receipt as proof of payment at the time of service. Drivers are equipped to provide a printed or digital receipt upon request. Tacoma Shuttle cannot guarantee the ability to issue a receipt after the trip is completed unless previously requested at the time of payment.

Duplicate receipts

If a customer requires a duplicate receipt for any completed reservation, they may contact Tacoma Shuttle's customer service team and provide the necessary booking details for verification. Requests for past receipts may be subject to processing times and availability in our records.

Modifying your reservation.

How to modify a booking

Online account management:Log in to your Tacoma Shuttle account and navigate to your booking details. Modify your pick-up time, location, or other relevant details as needed. Any fare adjustments or additional fees will be displayed before confirming the change.

Phone assistance:Call our customer support team at (253) 666-6560and provide your reservation details. Our team will assist in making the requested changes, subject to availability.

Cancelling a reservation

If you need to cancel your booking, you must do so by logging into your Tacoma Shuttle account, navigating to your Travel History, selecting the reservation you wish to cancel, and following the prompts to complete the cancellation process. Upon successful cancellation, you will receive an email confirmation of the cancellation.

Cancellation & refund policy.

At Tacoma Shuttle, we strive to offer flexibility while maintaining efficient scheduling. The following policy outlines the conditions under which refunds are granted and the applicable cancellation fees.

Refund eligibility

Full refund:A full refund will be issued if you cancel your booking at least 24 hours prior to your scheduled pick-up time. Cancellations must be made through your Tacoma Shuttle account or by contacting our customer support team.

Partial refund with cancellation fee:If you are unable to take your scheduled ride due to unexpected circumstances, you may still be eligible for a partial refund (minus a cancellation fee). To qualify, you must cancel your booking within 24 hours after your scheduled pick-up time using our online platform. The cancellation fee will be deducted from the refund amount, and the remaining balance will be processed accordingly.

Non-refundable cancellations:If the cancellation request is made beyond the 24-hour window after the scheduled pick-up time, the full fare will be charged, and no refund will be issued. Failure to cancel your reservation in accordance with this policy will result in a non-refundable charge for the entire fare.

Credit card refund processing

Once a refund request is approved, Tacoma Shuttle will process the refund within 24 hours (excluding weekends and federal holidays). The refund will be sent to the original payment method used at the time of booking. Processing times may vary depending on the customer's financial institution. Customers are encouraged to check with their bank or credit card provider for updates on the status of the refund.

Corporate account refunds.

Tacoma Shuttle is committed to ensuring a smooth refund process for our corporate account clients. The following outlines the refund procedures for corporate accounts, specifically for check refunds.

Check refund processing

Once a refund request is approved, it will be processed daily and entered into our financial system for disbursement. Refunds issued via check are processed once per week, with checks being prepared and mailed every Friday.

Delivery timeline

Refund checks will be mailed to the address provided by the corporate account holder at the time of the request. Delivery times may vary depending on the postal service and are subject to delays due to federal holidays or other mail disruptions. If an incorrect mailing address is provided or changes occur after submission, it is the responsibility of the corporate account holder to notify Tacoma Shuttle immediately to prevent delays.

Seat belt policy.

At Tacoma Shuttle, customer safety is our top priority. To ensure the well-being of all passengers, we require compliance with seat belt laws at all times while inside our vehicles.

Seat belt requirement

All Tacoma Shuttle vehicles are equipped with properly functioning seat belts for every passenger. Passengers are required to wear seat beltsfor the duration of the ride, as mandated by Washington State law. It is the customer's responsibility to ensure their seat belt is securely fastened immediately upon entering the vehicle and remains fastened throughout the trip.

Compliance & operator discretion

Tacoma Shuttle strictly adheres to all applicable state and federal safety regulations concerning passenger restraint systems. Parents and guardians are responsible for ensuring that children and minors comply with seat belt and child safety seat laws as required by Washington State regulations. Failure to comply with seat belt laws may result in legal penalties, including fines imposed by law enforcement.

Operators reserve the right to deny service to any passenger who refuses to wear a seat belt or fails to comply with applicable seat belt laws. If a passenger refuses to fasten their seat belt and does not comply after being advised by the driver, the operator may terminate the trip immediately, and no refunds will be issued.

Vehicle capacity & luggage.

Seating capacity

Our fleet consists of executive sedans, premium SUVs, executive vans, and Mercedes Sprinter coaches, each with designated seating capacities based on vehicle type and safety regulations:

• Executive Sedan:Accommodates up to 3 passengers with room for 3 standard bags.
• Premium SUV:Accommodates up to 5 passengers with room for 5 standard bags.
• Executive Van:Accommodates up to 10 passengers with generous luggage space.
• Mercedes Sprinter:Accommodates up to 14 passengers with ample cargo space.

Seating capacity may vary depending on vehicle model. Please verify your specific needs when making a reservation.

Luggage guidelines

Standard luggage allowance is based on available cargo space per vehicle. Oversized or excessive luggage(such as large suitcases, sports equipment, or additional bags) may exceed the vehicle's capacity and require a second vehicle at an additional cost. To avoid last-minute issues, customers should inform Tacoma Shuttle at the time of booking if traveling with extra luggage, large items, or specialty equipment.

Safety & compliance

All passengers must be seated in a designated seat equipped with a working seat belt. State laws strictly prohibit overloading vehicles beyond their designated seating capacity. Any attempt to exceed the legally allowed passenger limit may require additional vehicle reservations, which will be billed accordingly. The driver has the authority to deny service or adjust the reservation if seating or luggage capacity is exceeded beyond safety guidelines.

No smoking policy.

Tacoma Shuttle is committed to providing a clean, comfortable, and safe travel experience for all passengers. To maintain the highest standards of cleanliness and air quality, smoking is strictly prohibited in all Tacoma Shuttle vehicles.

Prohibited substances

The use of cigarettes, cigars, electronic cigarettes (e-cigarettes), vaping devices, and any other smoking-related products is strictly forbidden inside all vehicles. The use of controlled or illegal substances is also strictly prohibited and may result in immediate termination of service without a refund.

Compliance & enforcement

Operators reserve the right to deny service or discontinue a trip if a passenger is found smoking in violation of this policy. Customers who violate the no-smoking policy may be subject to cleaning feesto restore the vehicle's interior, as well as potential fines or penalties in accordance with Tacoma Shuttle' s service agreement.

Special handling & accessible transport.

Tacoma Shuttle is committed to providing inclusive and accessible transportation for all passengers, including those with disabilities or special mobility needs.

Accessible services

Tacoma Shuttle offers wheelchair-accessible vehicles to accommodate passengers who use manual or motorized wheelchairs, ensuring safe and convenient transport. Passengers traveling with service animals are fully accommodated in compliance with the Americans with Disabilities Act (ADA). Service animals are welcome aboard at no additional charge.

If special assistance is required, customers are encouraged to inform us at the time of booking so that appropriate accommodation can be arranged.

Reservation requirements

All Tacoma Shuttle services require reservations to ensure vehicle availability and proper accommodation of accessibility needs. To guarantee the availability of an accessible vehicle, we recommend booking as early as possible, particularly during peak travel periods. Our trained drivers and staff are dedicated to assisting customers with disabilities and will provide reasonable accommodation to ensure a safe and smooth travel experience.

Traveling with children.

Booking for children

When making an online reservation, please indicate the number of children traveling to ensure adequate seating accommodation. Children cannot ride on the lap of an adultunder any circumstances, as prohibited by Washington State safety laws. Every child must have their own designated seat equipped with a working safety belt.

Child safety seats

Tacoma Shuttle provides infant car seats, toddler car seats, and booster seats at additional charges upon request. Please indicate the type and quantity of car seats required at the time of booking to ensure availability. We carry rear-facing infant seats, forward-facing toddler seats, and high-back boosters.

If you prefer to use your own child safety seat, you may bring and properly secure an approved child safety seat before travel. Laws regarding child safety restraints vary by state. We strongly recommend that parents and guardians familiarize themselves with the child passenger safety laws of all states in which they will be traveling.

Safety guidelines

All children must remain properly seated and secured in their designated seats for the duration of the trip. Parents and guardians are responsible for supervising their children at all times while inside the vehicle. If proper seating arrangements and safety restraints are not met at the time of pickup, Tacoma Shuttle reserves the right to deny service without a refundin order to comply with safety regulations.

Traveling minors policy.

Age requirement for unaccompanied minors

Children under the age of 16 must be accompaniedby a parent, legal guardian, or a responsible adult for the entire duration of the trip. Tacoma Shuttle does not permit unaccompanied minors to travel alone in any of our vehicles.

Operator discretion

Our drivers and operators reserve the right to refuse service if a minor is not old enough to ride alone and is unaccompanied by an adult. If a reservation is made for an underage passenger without an accompanying adult, the trip will be canceled, and a refund may not be issued.

Parent/guardian responsibility

It is the responsibility of parents or guardians to ensure proper supervision and accompaniment for minors during their journey. Parents/guardians must provide accurate contact information in case of an emergency or unexpected travel disruption.

Pet policy.

Tacoma Shuttle welcomes pets and service animals aboard our vehicles, ensuring a comfortable and safe travel experience for all passengers.

Pet travel requirements

All non-service animals must be pre-bookedto ensure proper accommodation.

Kennel requirement:All pets, except service animals, must be securely placed in an appropriately sized, well-ventilated, and fully enclosed carrier for the duration of the ride.

• Pets less than 20 poundsmay be transported in a lap carrier as long as the carrier remains securely fastened during transit.
• Pets over 25 poundsmay require booking an exclusive van reservation to ensure adequate space and comfort.

Pets must be well-behaved, non-aggressive, and accustomed to travel. Owners are responsible for cleaning up after their pets and ensuring that carriers remain clean and odor-free.

Service animals

Service animals are always permittedin Tacoma Shuttle vehicles in compliance with the Americans with Disabilities Act (ADA). No kennel is required for service animals; however, passengers should be mindful of vehicle space limitations when booking a ride. To ensure a seamless experience, customers traveling with service animals should indicate this when making a reservation.

User responsibility & booking accuracy.

Accurate information

By submitting a reservation request, the customer agrees that all provided information—including pickup and drop-off locations, travel dates, times, contact details, and passenger count—is accurate and complete. Tacoma Shuttle is not responsible for errors or mistakes made by customerswhile booking through our website, mobile application, or customer service representatives.

Confirmation & review

To assist customers in verifying their reservation details, Tacoma Shuttle provides:

• Email confirmation:A detailed confirmation email is sent immediately after booking, outlining the reservation details. Customers should review this email carefully and report any discrepancies as soon as possible.
• SMS notifications:Customers receive booking confirmations and pre-pickup reminders via SMS at the mobile number provided during registration.

Liability for user errors

Customers who identify errors in their reservation must contact Tacoma Shuttle at least four (4) hours in advanceto request modifications. Tacoma Shuttle is not liable for missed rides, incorrect pickup/drop-off locations, or any other inconveniences resulting from customer errors in the booking process. Any costs incurred due to incorrect information provided by the customer—including additional fares, wait fees, or last-minute rescheduling—will be the customer's responsibility.

Travel times, delays & service advisories.

Travel delays

Tacoma Shuttle and its partners cannot guarantee exact arrival or drop-off times due to factors such as heavy traffic congestion, severe weather conditions (snowstorms, heavy rain, fog, etc.), road closures, detours, or accidents, unscheduled transportation or security delays, and any other unforeseen disruptions beyond our control.

While we make every effort to provide timely service, we are not liable for delays caused by these external factors. If a significant delay is anticipated, Tacoma Shuttle reserves the right to cancel reservations in advance and issue a full refund to affected customers.

Customer notifications

In cases where service interruptions, delays, or route changes occur due to severe weather, traffic incidents, or operational disruptions, Tacoma Shuttle will make every effort to inform customers in advance through our official website, company blog or social media channels, and email or SMS notifications for affected customers. We encourage all passengers to check for updates before their scheduled travel, particularly during peak travel times or inclement weather conditions.

Customer responsibility

Customers should allow extra timewhen planning transportation, particularly for airport transfers, cruise terminal drop-offs, or time-sensitive travel. It is the customer's responsibility to monitor weather conditions, flight schedules, and local traffic reports to anticipate potential delays. Tacoma Shuttle will not reimburse costs incurred due to missed flights, appointments, or other travel connections resulting from uncontrollable delays.

Lost & found policy.

Reporting lost items

If you believe you have left an item in a Tacoma Shuttle vehicle, please contact our Lost & Found Department as soon as possible by calling Tacoma Shuttle Customer Support at (253) 666-6560, or submitting a Lost Item Report via our official website.

Required information

To help us locate your lost item, you will be required to provide a description of the item (color, brand, size, distinguishing features), date and time of your ride, pickup and drop-off locations, vehicle details (if known), and your contact information. Providing as much detail as possible will expedite the search process.

Recovery & limitations

If your lost item is found, our team will contact you with further instructions on how to retrieve it. Customers are responsible for arranging pickup of recovered items at a Tacoma Shuttle location or covering any applicable shipping costs if the item is mailed. Unclaimed items will be held for a limited period before being discarded or donated.

Tacoma Shuttle is not responsible for lost, stolen, or damaged propertyleft behind in our vehicles. We will make reasonable efforts to recover lost items but cannot guarantee retrieval. Valuable or sensitive items (e.g., electronics, passports, wallets) should be kept securely in your possession at all times.

Service pricing & descriptions.

Vehicle pricing & starting-from rates

The starting-from price displayed for vehicles and fleet services on our website represents the base fare set by Tacoma Shuttle, quoted as a starting point rather than a flat rate. The starting-from rate is your fare for most standard rides; actual fare is confirmed at booking based on vehicle availability, pickup time, distance, and any special requirements.

Starting-from pricing lets us guarantee you the floor up front while keeping flexibility for pickup origin, vehicle availability, special routing, and unusual scheduling. There is no surge pricing.

Pricing accuracy & adjustments

Tacoma Shuttle makes every effort to ensure the accuracy of vehicle pricing; however, in the event of a mispricing or error in the displayed fare, we may contact the customer before their scheduled ride to confirm whether they would like to proceed with the corrected fare, or cancel the booking and provide notification of the cancellation if the customer does not agree to the updated price.

Tacoma Shuttle is not obligated to honor incorrect pricingthat results from technical errors, system malfunctions, or unintended miscalculations.

Pricing variability

Prices for fleet services may fluctuate based on availability, seasonal variations, local regulations, and provider-set rates. Promotional discounts, exclusive offers, or third-party partnerships may impact final pricing. Tacoma Shuttle reserves the right to update pricing at any time without prior notice to reflect market conditions or operational adjustments.

Changes to terms & conditions.

Tacoma Shuttle reserves the right to modify, amend, or update these Terms and Conditions at any time, at our sole discretion. Changes may be made to reflect updates in business operations, legal requirements, industry standards, or service enhancements.

Notification & acceptance

Any modifications to these Terms and Conditions will be published on our official website with a notice indicating the date of the most recent update. In certain cases, we may also notify customers of significant changes via email, newsletters, or other communication channels.

It is the customer's responsibility to review the Terms and Conditions periodically to stay informed of any updates. Continued use of Tacoma Shuttle services, including visiting our website, making reservations, or participating in any program after the publication of an updated agreement, constitutes binding acceptance of the changes. If you do not agree with the revised Terms and Conditions, you must discontinue use of our services immediately.

Scope of modifications

Changes to this agreement may include, but are not limited to:

• Adjustments to booking policies, cancellation policies, or refund procedures.
• Updates to pricing structures, service fees, or additional charges.
• Modifications related to safety regulations, legal compliance, or operational standards.

Intellectual property & ownership.

Ownership of intellectual property

By using Tacoma Shuttle's services, website, and associated programs, you acknowledge and agree that all rights, titles, and interests, including but not limited to those covered under Intellectual Property Rights, are the exclusive property of Tacoma Shuttle and its licensors. All content, trademarks, logos, software, text, graphics, designs, and proprietary technology used on the Tacoma Shuttle website and services are protected under applicable intellectual property laws.

Customers and users do not acquire any ownership, rights, or interests in Tacoma Shuttle's intellectual property beyond what is explicitly granted under this Agreement.

Restrictions on use

You expressly agree that you will not, under any circumstances:

• Modify, adapt, translate, or create derivative works from Tacoma Shuttle's software, services, or documentation.
• Decompile, reverse engineer, disassemble, or attempt to derive source code from any software, platform, or proprietary technology owned by Tacoma Shuttle.
• Reproduce, distribute, sell, or create competing services or products based on access to Tacoma Shuttle's proprietary systems, website, or business models.
• Use, disclose, or exploit any proprietary or confidential information gained through your access to Tacoma Shuttle's services for any unauthorized purpose.

Enforcement

Any unauthorized use, reproduction, or modification of Tacoma Shuttle's intellectual property may result in legal action under applicable copyright, trademark, and trade secret laws. Tacoma Shuttle reserves the right to suspend or terminate access to its services if a user is found in violation of these terms.

Website use & modifications.

Tacoma Shuttle reserves the right to modify, update, suspend, or remove any part of its website, services, or content at any time, with or without prior notice.

Website modifications

Tacoma Shuttle may, at its sole discretion, change, enhance, restrict, suspend, or discontinue any portion of the website or its services, either temporarily or permanently, without prior notification. This may include changes to features, pricing, or service offerings; updates to user interfaces, booking tools, or account management systems; or temporary or permanent removal of content, web pages, or functionalities.

Tacoma Shuttle shall not be held liablefor any inconvenience, loss, or damage resulting from such changes, suspensions, or removals.

Liability disclaimer

Tacoma Shuttle shall not be responsible for website downtime, technical disruptions, or accessibility issues due to maintenance, updates, or external factors. We reserve the right to restrict access to certain services or areas of the website at our discretion.

Copyright & DMCA notice.

Permitted use

All copyrights, trademarks, and other intellectual property rights related to the Tacoma Shuttle website are owned by, licensed to, or legally utilized by Tacoma Shuttle in accordance with applicable laws. By accessing the Tacoma Shuttle website, you agree that all content is provided solely for personal, non-commercial use.

You may not modify, publish, distribute, reproduce, store, or transmit any content without prior written consent from Tacoma Shuttle or the respective copyright holder. The only exception to this restriction is the ability to download, copy, or print portions of the website for personal, non-commercial home use only.

DMCA takedown requests

Tacoma Shuttle respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (DMCA). If you believe that any content on the Tacoma Shuttle website infringes your copyright, you may submit a DMCA takedown request by providing:

• A detailed description of the copyrighted work that you claim has been infringed.
• The specific location (URL) of the allegedly infringing material on the Tacoma Shuttle website.
• Your contact information, including name, address, phone number, and email address.
• A statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
• A sworn statement that the information provided is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.
• Your physical or electronic signature.

DMCA requests should be sent to support@tacomashuttle.com.

Indemnification.

By using the Tacoma Shuttle website and services, you agree to indemnify, defend, and hold harmless Tacoma Shuttle, its affiliates, employees, agents, directors, officers, and service providers from all claims, liabilities, losses, damages, legal fees, and costs arising from your use of the website or services.

Scope of indemnification

You expressly agree to indemnify and hold Tacoma Shuttle harmless from any claims or legal actions resulting from:

• Breach of Terms & Conditions:Any violation of Tacoma Shuttle's Terms and Conditions, Privacy Policy, or other governing agreements.
• Unauthorized use of services:Any misuse or improper use of Tacoma Shuttle's website, booking platform, or transportation services.
• Violation of laws or third-party rights:Any action that infringes on intellectual property, privacy rights, or legal regulations.
• Negligence or misconduct:Any willful misrepresentation, fraudulent activity, or failure to comply with applicable laws.

Financial responsibility & continued compliance

If Tacoma Shuttle is subject to any lawsuits, legal claims, penalties, or financial losses due to actions taken by you, you agree to cover all associated legal costs, court fees, settlement amounts, and damages. Tacoma Shuttle reserves the right to assume exclusive defense and control of any legal matter in which indemnification is required. In such cases, you agree to cooperate fully with Tacoma Shuttle's legal team.

This indemnification obligation remains in effect even after you stop using Tacoma Shuttle's services. If you disagree with any part of these terms, you must immediately cease using Tacoma Shuttle' s website and services.

Fraud prevention & enforcement.

Monitoring & detection

Tacoma Shuttle employs advanced security measures to detect, prevent, and respond to fraudulent transactions, including but not limited to unauthorized use of credit/debit cards or payment methods, misrepresentation of identity or personal information during booking, chargeback fraud or unauthorized disputes of legitimate charges, multiple suspicious bookings from a single account or device, and use of stolen credentials or compromised accounts.

Consequences of fraudulent behavior

If fraudulent activity is suspected or detected, Tacoma Shuttle reserves the right to take immediate action, which may include:

• Automatic cancellation of the fraudulent booking, without prior notification to the user.
• Suspension or permanent banning of the user's account, preventing future transactions.
• Legal action against individuals involved in fraudulent behavior, which may include reporting to law enforcement authorities and financial institutions.
• Recovery of financial losses, including all legal fees, investigation costs, and penalties incurred.

Nondiscrimination policy.

Tacoma Shuttle is committed to fostering a travel experience that is inclusive, respectful, and accessible for all passengers. Our services are provided without discrimination of any kind.

Equal access

Tacoma Shuttle offers transportation services exclusively based on vehicle and chauffeur availability and does not discriminate against any passenger based on:

• Race, ethnicity, or national origin
• Sex, gender identity, or gender expression
• Sexual orientation
• Religion, religious beliefs, or creed
• Disability, medical condition, or physical/mental impairment
• Age
• Geographic departure points or destination

Accessibility & inclusion

Tacoma Shuttle ensures full compliance with all applicable federal, state, and local nondiscrimination laws, including the Americans with Disabilities Act (ADA). Passengers requiring accessible transportation, wheelchair-accessible vehicles, or service animal accommodations will receive equal service without additional restrictions or fees. All Tacoma Shuttle personnel, including chauffeurs and customer support representatives, are trained to uphold inclusive and respectful service practices.

Reporting

Any passenger who experiences discrimination or unfair treatment is encouraged to immediately report the incidentto Tacoma Shuttle's Customer Service Team. Tacoma Shuttle will promptly investigate all complaints and take appropriate action to uphold our commitment to equal service standards.

Chauffeur conduct policy.

Zero tolerance — drugs & alcohol

Tacoma Shuttle enforces a strict zero-tolerance policyregarding the use of drugs and alcohol by its chauffeurs. Chauffeurs must not consume, possess, or be under the influence of alcohol, illegal substances, or impairing prescription drugs while on duty. Any chauffeur found violating this policy will be subject to immediate disciplinary action, including termination of employment and possible legal consequences.

Professional conduct

All Tacoma Shuttle chauffeurs are required to:

• Adhere to all traffic laws and safety regulations to ensure a safe travel experience.
• Demonstrate professional behavior, including courteous communication and respectful interactions with passengers.
• Maintain a clean and well-groomed appearance, in accordance with Tacoma Shuttle's professional dress code.
• Refrain from engaging in inappropriate behavior, including discrimination, harassment, or unprofessional conduct.

Warranty disclaimer & limitation of liability.

Tacoma Shuttle provides its website, services, and digital platforms on an "AS IS" and "AS AVAILABLE" basis, with no guarantees or warranties of any kind, whether express or implied.

Disclaimer of warranties

To the fullest extent permitted by law, Tacoma Shuttle expressly disclaims all warranties, representations, and conditions, including but not limited to:

• Implied warranties of merchantability or fitness for a particular purpose.
• Non-infringement, compatibility, and uninterrupted functionality.
• Accuracy, completeness, or reliability of information displayed on the website.
• Security and virus-free operation, including guarantees that the website or its servers are free from malware, viruses, or other harmful elements.
• Error-free functionality, including assurances that defects will be identified and corrected promptly.

Limitation of liability

To the maximum extent permitted by applicable law, Tacoma Shuttle and its affiliates, officers, directors, employees, agents, or service providers shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from the use of, or inability to use, the website or services; loss of business opportunities, revenue, data, or profits resulting from system failures, disruptions, or inaccuracies on the website; damages caused by technical malfunctions, cyber threats, or unauthorized access to user data; or reliance on third-party content, links, or services accessible through the Tacoma Shuttle website.

Tacoma Shuttle is not responsible for any disruptions, delays, or loss of access due to factors beyond its control, including but not limited to internet failures, acts of God, natural disasters, cyber-attacks, or government actions.

Exceptions

Nothing in these Terms and Conditions shall exclude or limit Tacoma Shuttle's liability for:

• Death or personal injury directly resulting from the negligence of Tacoma Shuttle, its employees, or authorized agents.
• Fraud, willful misconduct, or gross negligence on the part of Tacoma Shuttle.
• Any liability that cannot be excluded or limited under applicable consumer protection laws.

Confidentiality & non-disclosure.

Confidential information

Any information obtained from Tacoma Shuttle, its service providers, partners, or customers is considered confidential and proprietary. This includes, but is not limited to: customer data (names, contact details, travel itineraries, payment information); business operations, pricing models, and service agreements; marketing strategies, partnerships, and internal processes; and technical systems, booking software, and proprietary technology used by Tacoma Shuttle.

Non-disclosure obligations

By accessing or receiving proprietary information from Tacoma Shuttle, you expressly agree not to:

• Disclose, share, or distribute any proprietary or confidential information to third parties.
• Reproduce, copy, or use confidential information for any unauthorized purpose.
• Sell, disseminate, or commercially exploit Tacoma Shuttle's proprietary business information in any manner.
• Use customer data for marketing, solicitation, or any unauthorized activities.

Legal compliance

Tacoma Shuttle reserves the right to pursue legal action against any individual, business, or third party that breaches this Confidentiality Policy. Violations of privacy laws, data protection regulations, or non-disclosure agreements may result in civil or criminal liability. Tacoma Shuttle maintains compliance with all applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR)and the California Consumer Privacy Act (CCPA).

Mobile OTP (One-Time Password).

Tacoma Shuttle considers security, user privacy, and compliance with relevant regulations when sending OTPs. The following points outline our OTP policy:

OTP policy principles

• User consent:We obtain clear and informed consent from users before sending OTPs to their mobile devices. We clearly explain the purpose of OTPs and how they will be used.
• Purpose:We clearly state the purpose of sending OTPs — such as account verification, password reset, transaction authorization, or two-factor authentication.
• Security measures:We implement robust security measures to protect OTPs from unauthorized access or interception, including encryption, secure transmission protocols, and secure storage.
• Message content:OTP messages are concise, informative, and clearly indicate their purpose. We avoid including any sensitive or personally identifiable information in the OTP message itself.
• Message delivery:We ensure OTPs are delivered promptly and reliably to the user's registered mobile number via reliable SMS gateways.
• Message expiry:We set an appropriate expiry time for OTPs to mitigate the risk of misuse. Once an OTP expires, it should no longer be considered valid.
• Opt-out options:Users can opt out of receiving OTPs if they no longer wish to use the associated services or prefer alternative authentication methods.
• Data retention:We define a data retention policy for OTPs that specifies how long the OTPs and associated user data will be stored.
• Compliance:We adhere to relevant data protection and privacy regulations, including GDPR and CCPA.

SMS notification service.

Tacoma Shuttle provides SMS notifications ("Shuttle Alerts") to keep passengers informed about important transaction-related details regarding their reservations.

Explanation of service

These messages may include, but are not limited to:

• Booking confirmations and reminders prior to scheduled pick-up.
• Real-time notifications when your driver is en route to your location.
• Arrival alerts when your driver has reached the designated pick-up location.

You can manage the types of notifications you receive through your account settings on our website at tacomashuttle.com.

Subscribing & opt-out

Any Tacoma Shuttle passenger profile with a valid mobile phone number will automatically be enrolled in Shuttle Alerts upon account setup unless otherwise specified. SMS notifications are sent exclusively for transactional purposes and in compliance with the U.S. Telephone Consumer Protection Act (TCPA) of 1991 and the CAN-SPAM Act of 2003.

To opt out via SMS:Reply to any received message with the word STOPfrom your mobile phone.

To opt out via online account:Log in to your Tacoma Shuttle account, navigate to notification preferences, and adjust your settings. Once you opt out, you will receive a confirmation message, and you will no longer receive Shuttle Alerts unless you re-subscribe in the future.

Pricing & carrier charges

Tacoma Shuttle provides SMS notifications free of charge. However, message and data rates may apply based on your mobile carrier's text plan. Please check with your carrier for specific SMS rates and fees.

Eligibility

By subscribing to Shuttle Alerts, you confirm that you are at least 18 years old and you are either the registered owner of the mobile number provided, or you have explicit permission from the mobile account holder. Tacoma Shuttle is not responsible for unauthorized use of the SMS service.

Customer support

For help with Shuttle Alerts, you can call our customer support team at (253) 666-6560, or request assistance from your mobile phone by texting the word HELPto the number from which you received the original SMS.

Non-waiver policy.

Tacoma Shuttle's failure to enforce, insist upon, or require strict compliance with any term, condition, or covenant outlined in this agreement shall not be construed as a waiver, relinquishment, or forfeiture of our rights, remedies, or ability to enforce those provisions in the future.

No waiver of rights

Any failure, delay, or omission by Tacoma Shuttle to exercise or enforce any right, power, or remedy under these Terms and Conditions shall not be interpreted as a waiver of such rights or remedies. Tacoma Shuttle retains the full authority to enforce compliance with all terms at any time, regardless of prior leniency or inaction. Any waiver of a specific provision must be made explicitly in writingand authorized by Tacoma Shuttle to be considered valid.

No implied waivers

No waiver shall be implied based on conduct, silence, or past practices. Each instance of non-enforcement shall be treated independently, and Tacoma Shuttle reserves the right to enforce compliance at any time. A waiver of enforcement for any provision shall not constitute a waiver of subsequent breaches of the same provision or other provisions within these Terms and Conditions.

Miscellaneous terms.

This Agreement sets forth the full understanding between Tacoma Shuttle and the user regarding the terms governing the use of our website, services, and related programs.

Governing law & jurisdiction

This Agreement shall be governed by and construed in accordance with the substantive laws of the State of Washington, without reference to conflict-of-law principles. Any dispute, controversy, or legal matter arising from or related to this Agreement shall be irrevocably submitted to the exclusive jurisdiction of the courts of Pierce County, Washington State. The jurisdiction of any other courts is expressly excluded, regardless of your actual state or country of residence.

Entire agreement & modifications

This Agreement constitutes the entire agreement between Tacoma Shuttle and the user regarding the subject matter herein. No other agreements, representations, or warranties—whether oral, written, or implied—shall bind either party unless explicitly stated in this Agreement.

Tacoma Shuttle reserves the right to update, modify, or revise this Agreement at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of those modifications.

Assignment & severability

User rights under this Agreement are non-transferable and non-assignable. Any attempt to assign or transfer your rights to another individual or entity may result in immediate termination of this Agreement without liability to Tacoma Shuttle. Tacoma Shuttle, however, reserves the right to assign this Agreement and any related obligations to any person, company, or legal entity at any time without prior notice.

If any provision of this Agreement is determined to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be applied to the maximum extent permitted by law. The remaining provisions of this Agreement shall continue to be valid, binding, and enforceable, unaffected by the invalidity of any term.